Senior Assistant I, Service Planning

• Bachelor's degree in Business Administration, Operations Management, Engineering, Supply Chain, or a related field; equivalent relevant experience may be considered.
• Minimum 3-5 years of experience in service planning, scheduling, dispatching, service coordination, service operations, or order management.
• Experience working with ERP systems (e.g., SAP, Oracle), CRM platforms (e.g., Salesforce), and service management or scheduling tools is preferred.
• Advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, formulas, data validation, and reporting.
• Strong understanding of workforce planning, resource scheduling, field service operations, and SLA management.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills.
• Effective verbal and written communication skills with the ability to collaborate across cross-functional teams and customer-facing stakeholders.
• Detail-oriented, customer-focused, and adaptable to changing business needs and operational priorities.
• Preferred certifications include Lean Six Sigma Yellow Belt, ITIL Foundation, APICS CPIM, CAPM, Microsoft Excel Expert, Power BI Data Analyst, or Certified Field Service Professional

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits-it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page .

* Country-specific programs and initiatives may be available.