Restaurant Manager

MANZO is a premium modern European restaurant in Gulshan, Dhaka, offering a refined dining experience with a strong focus on food quality, sophisticated service, and personalized hospitality.

We are looking for an experienced Restaurant Manager with a strong background in 5-star hotels, luxury restaurants, fine dining, or international hospitality operations.

The ideal candidate must be highly confident in handling foreign guests, diplomats, expatriates, corporate guests, VIPs, and high-profile clientele, with excellent communication, professional etiquette, and service recovery skills.

Key Responsibilities

• Lead the overall day to day restaurant operation and maintain international service standards.
• Personally engage with foreign guests, VIPs, expatriates, and corporate clientele.
• Ensure professional guest recognition, communication, complaint handling, and service recovery.
• Maintain a strong and visible presence on the restaurant floor throughout service.
• Lead, train, motivate, and develop the Front of House team.
• Maintain excellent standards of grooming, etiquette, communication, menu knowledge, and service sequence.
• Conduct daily team briefings and service preparation.
• Supervise reservations, table allocation, guest preferences, and overall dining flow.
• Coordinate closely with the kitchen, bar, reservations, accounts, and senior management.
• Ensure the team can confidently explain the modern European menu, ingredients, preparation methods, and beverage selections.
• Drive suggestive selling and improve guest spending without compromising the dining experience.
• Monitor sales performance, guest feedback, discounts, complimentary items, voids, and operational reports.
• Manage staff schedules, attendance, productivity, and manpower requirements.
• Maintain restaurant SOPs, hygiene, safety, opening procedures, and closing procedures.
• Ensure proper POS, billing, cash handling, and daily reporting procedures.
• Oversee private dining, special occasions, corporate dinners, and VIP arrangements.
• Continuously improve service standards based on guest feedback and management expectations.