Restaurant In Charge / Team leader

Singapore-based trending dessert chain, a proud concern of CLOUD GROUP OF COMPANIES, is seeking Restaurant in Charge.

We are looking for a self-motivated leader who thrives in a fast-paced environment and is committed to delivering exceptional guest service and hospitality.

Job Opportunity: Outlet In-Charge / Outlet Team Leader

Company Name: Waffle up /Cloud group of companies.

Position:

• Vacancies: Open (Distribution based on outlets in Dhaka, Chattogram, Sylhet, and other major regions)
• Eligibility: Both Indigenous (Adivasi) and Bengali candidates are encouraged to apply.

Job Location: Outlet-wise posting in Dhaka, Chattogram, Sylhet, etc.

Core Responsibilities:

• Outlet Operations: Manage daily restaurant operations, oversee opening and closing shift procedures, and ensure exceptional customer service standards.
• Checklist & Reporting: Execute daily and weekly operational checklists and prepare accurate sales, inventory, and performance reports.
• Food Safety & Hygiene: Strictly maintain food safety protocols, personal hygiene standards, and overall outlet cleanliness and sanitation.
• Crisis Management: Handle emergency situations, resolve customer complaints, and mitigate operational issues promptly.
• Government & Regulatory Compliance: Cooperate with and manage interactions with government regulatory agencies, including mobile courts, VAT, and city corporation inspections.
• Team Leadership: Create duty rosters, train and motivate outlet staff, and ensure seamless teamwork across shifts.