Ticketing & Reservation Executive

Workplace Type

Full-time

Job ID: IJOB202667103

Reservation & Ticketing

• Handle domestic and international air ticket reservations and ticket issuance.
• Create, modify, retrieve, and manage PNRs accurately.
• Check flight availability, schedules, seat status, fare options, and applicable booking conditions.
• Prepare accurate fare quotations and itineraries for customers and corporate/B2B clients.
• Issue tickets within applicable Ticketing Time Limits (TTL).
• Process ticket reissue, revalidation, cancellation, refund, void, and no-show cases according to airline rules.
• Handle ancillary services, seat selection, baggage, meals, and EMD transactions where applicable.
• Monitor booking queues, ticketing deadlines, schedule changes, and airline notifications.

GDS & Airline Systems

• Operate GDS platforms such as Amadeus, Sabre, and/or Galileo/Travelport.
• Use airline web portals and NDC platforms where required.
• Maintain accurate PNRs and follow proper GDS booking procedures.
• Ensure correct fare pricing, fare construction, taxes, commissions, and applicable service charges.
• Stay updated on airline schedules, routes, fare rules, promotional fares, and ticketing policies.

Reissue, Refund & After-Sales Support

• Calculate applicable penalties, fare differences, taxes, and service charges for reissues.
• Process refunds and cancellations according to airline fare rules and company procedures.
• Handle involuntary changes, flight cancellations, schedule changes, and rerouting cases.
• Provide timely after-sales support to customers and corporate clients.
• Coordinate with airlines, consolidators, GDS helpdesks, and suppliers to resolve complicated ticketing issues.