Willing and able to work a dedicated night shift schedule aligned with US Pacific Standard Time (PST) hours.
This role is best suited to candidates who've spent most of their career actively managing accounts, processes, or projects themselves.
Exceptional written and verbal communication skills.
Strong organizational skills and attention to detail.
Empathetic, service-oriented mindset with a bias toward action and follow-through.
Ability to multitask and manage multiple client relationships in a fast-paced environment.

We're especially interested in candidates who bring:

Salesforce experience - a strong plus, and a skill we actively hire for.
A track record of operations and process improvement, including building or streamlining workflows (not just following them).
Project management software experience, particularly hands-on work in Monday.com (building boards/workflows, not just updating tasks), as well as Asana or Notion.
Comfort working across multiple platforms (Google Workspace, CRM/billing systems, etc.).
Familiarity with AI tools such as ChatGPT or Claude is a nice-to-have, not required.

Remote Client Success Associate

Summary