Requirements

3+ years of experience in Product Operations, Platform Operations, Technical Customer Support, Incident Coordination, Site Operations, IT Service Management (ITSM), or a related operational role.
Experience participating in or coordinating major incident response activities.
Knowledge of incident management, root cause analysis, problem management, and post-mortem methodologies.
Experience working with monitoring, alerting, observability, or operational reporting tools.
Strong analytical and organizational skills with exceptional attention to detail.
Excellent written and verbal communication skills.
Ability to work effectively across multiple teams and influence outcomes without direct authority.
Strong problem-solving skills and the ability to remain calm and organized during high-pressure situations
Hands-on proficiency with Jira Service Management (JSM) workflows, automation, and data quality governance.
Experience working with Service Level Objectives (SLOs), Service Level Indicators (SLIs), and reliability metrics.
Familiarity with Linux systems, cloud infrastructure, networking concepts, hosting platforms, or distributed systems.
Knowledge of ITIL, operational excellence frameworks, or Site Reliability Engineering (SRE) principles.
Experience supporting high-availability SaaS, hosting, cloud, or infrastructure environments.
Experience creating executive-level operational reports, dashboards, and presentations.
Experience using observability and incident management platforms.

Reliability Operations Specialist

Summary