Relationship Manager – Back Office (Passport & Citizenship Program)

eduaid is looking for a responsible, organised and client-focused Relationship Manager – Back Office (Passport & Citizenship) to support clients throughout their migration and application process.

This role combines client relationship management, documentation, application coordination and internal follow-up.

The successful candidate will communicate regularly with assigned clients, provide relevant application information, maintain accurate documentation, coordinate with internal teams and external professionals, and help ensure cases progress within required timelines.

• Communicate regularly with assigned existing and newly registered clients.
• Build and maintain professional relationships with clients throughout their application process.
• Provide clients with relevant information regarding their visa and migration applications.
• Respond to client enquiries clearly, professionally and promptly.
• Draft, proofread, format and maintain application-related documentation.
• Collect, organise and review supporting documents required for processing.
• Check relevant operational, financial and tax documents against processing requirements.
• Coordinate with external intermediaries such as accountants, surveyors and tax lawyers when required.
• Work closely with the accounts department regarding client payments and related matters.
• Coordinate with internal processing teams to ensure relevant visa and immigration documents are completed properly.
• Monitor case progress and follow up on outstanding information or documentation.
• Help ensure application-processing timelines and relevant authority deadlines are met.
• Maintain accurate and organised client records.
• Build strong working relationships with clients, colleagues and internal stakeholders.
• Support effective communication and coordination throughout the client journey.