Receptionist

A. Front Desk & Office Management

• Greet and welcome visitors, students, and parents in a professional and friendly manner, directing them to the appropriate team or person.
• Answer, screen, and forward incoming telephone calls and general email enquiries promptly.
• Maintain a tidy, presentable reception area, stocked with relevant brochures, forms, and materials.
• Handle incoming and outgoing post, couriers, and deliveries.
• Maintain the visitor sign-in register in line with data protection and safeguarding requirements.
• Schedule and coordinate meeting room bookings and appointments for staff and visitors.
• Monitor and order office and stationery supplies as needed.

B. Admissions & Assessment Coordination

• Register the initial details of walk-in and telephone student enquiries in the CRM system and forward complete information to the Assessment Team for evaluation.
• Coordinate with the Assessment Team to schedule student assessment and interview appointments, and confirm bookings with students.
• Collect and verify basic student documents (e.g. passport, academic certificates) at first point of contact and forward them to the Assessment Team for review.
• Follow up with the Assessment Team on the status of pending assessments and relay updates to students or agents as required.
• Maintain a log of walk-in and telephone enquiries and assessment referrals for tracking and reporting purposes.
• Support the Application Team with basic document handling, including photocopying, scanning, and filing, as required.

C. Student & Visitor Service

• Provide accurate first-line information to prospective students about courses, universities, and the general application process, referring complex queries to the relevant team.
• Ensure a professional and welcoming first impression of the company for all visitors and callers.
• Support open days, seminars, and student events with registration, hospitality, and coordination duties.

D. Administrative Support

• Maintain and update visitor, enquiry, and call logs accurately.
• Support the Admin/HR team with basic administrative tasks such as filing, data entry, and courier coordination.
• Assist with scheduling and coordination for internal meetings and interviews.
• Maintain confidentiality of student and company information at all times.

E. Compliance & Reporting

• Ensure compliance with UK GDPR and data protection requirements when handling student and visitor personal information.
• Report daily front-desk activity, including enquiries, walk-ins, and assessment referrals, to the Office Manager.
• Escalate any visitor, security, or facility issues promptly to the relevant team.

H. Key Performance Indicators (KPIs)

• Accuracy and timeliness of enquiry registration and assessment referrals.
• Call and email response time.
• Visitor and student satisfaction / first-impression feedback.
• Accuracy of daily front-desk activity reporting.