Receptionist

The Reception & Front Desk Executive will be responsible for delivering exceptional customer service by managing patient reception, appointment coordination, registration, billing support, and cash handling while ensuring a smooth and professional patient experience.

Welcome patients and visitors with a courteous, friendly, and professional approach, ensuring a positive first impression. Respond to patient inquiries and provide accurate information regarding hospital services, doctors, appointments, and operational procedures.

Register patients by collecting, verifying, and updating personal and medical information while maintaining confidentiality and data accuracy. Schedule, confirm, reschedule, and cancel doctor appointments as required, ensuring efficient appointment management.

Guide patients through the consultation process and direct them to the appropriate physician, department, or diagnostic service. Assist patients with diagnostic test coordination, billing inquiries, payment procedures, and other front desk services. Receive payments, issue official receipts, and ensure all financial transactions are processed accurately.

Prepare daily cash collections and submit cash along with supporting documentation to the Senior Executive Cashier in accordance with established financial procedures. Perform end-of-day cash reconciliation, prepare daily transaction reports, and maintain accurate financial records.

Ensure strict compliance with organizational policies, Standard Operating Procedures (SOPs), and customer service guidelines while maintaining professionalism, confidentiality, and high service standards. Coordinate effectively with doctors, nursing staff, and other departments to ensure seamless patient support and operational efficiency.

Perform any additional front desk or administrative duties assigned by the reporting supervisor or management.