CLASSIFIATION GRID: Grade 4
DEPARTMENT: Humanitarian operation department
POST HOLDER:
WORK BASE: Qatar Charity Bangladesh Office
WORK AREA: Cox’s Bazar – Teknaf , Bangladesh
Reporting To: Hierarchical: Project Officer - Relief Coordination (Anas Abulaban)
Functional: Cox’s bazar project officer (Hamidul Islam)
JOB SUMMARY: The Project Officer (Medical Assistant) supports the General Practice in delivering high-quality primary healthcare services. The role includes assisting in patient consultations, preparing patients for examination, supporting basic clinical procedures, maintaining patient flow, and ensuring proper documentation. The position plays a key role in ensuring efficient clinic operations, patient safety, and adherence to clinical and infection prevention standards in humanitarian settings.
GENERAL RESPONSIBILITIES:
- Objective 1: Support clinical consultations and basic medical procedures.
- Assist the GP during patient consultations and examinations.
- Measure and record vital signs accurately.
- Prepare patients for examination and basic procedures.
- Support minor procedures under supervision.
- Objective 2: Manage patient flow and service organization.
- Organize patient queues and ensure orderly movement within the clinic.
- Guide patients to appropriate service points.
- Help reduce overcrowding and waiting time.
- Prioritize vulnerable cases (elderly, pregnant women, persons with disabilities).
- Objective 3: Ensure infection prevention and patient safety.
- Follow infection prevention and control (IPC) protocols strictly.
- Maintain cleanliness and hygiene of consultation areas.
- Prepare and disinfect medical equipment before and after use.
- Ensure proper waste segregation and disposal.
- Objective 4: Support documentation and reporting.
- Assist in recording patient information and service data.
- Maintain confidentiality of patient records.
- Support daily reporting and clinic registers.
- Ensure accurate and organized documentation.
- Objective 5: Support primary healthcare services delivery.
- Assist in triage and basic patient screening.
- Support management of common illnesses under supervision.
- Provide basic health education to patients.
- Support vaccination, nutrition, and other PHC services when required.
- Objective 6: Support outreach and emergency response activities.
- Assist in mobile clinic and outreach activities.
- Support emergency cases and high patient load situations.
- Assist in health campaigns and public health interventions.
- Adapt to changing field conditions and priorities.
- Objective 7: To ensure employees adhere to ethical standards, organizational policies, and legal requirements while always maintaining integrity and professional conduct.
- The Employee undertakes to use the Association's technological devices, software, and systems for professional purposes only.
- The employee hereby acknowledges that they have read, understood, and agreed to comply with all applicable organizational policies and guidelines, including but not limited to the Code of Conduct, PSEA Policy, Safeguarding Policy, Conflict of Interest Policy, Fraud Prevention Policy and the Non-compliance may result in disciplinary action.
- The staff obliges to immediately report any violations of the associations policies or Bangladesh Law that was discovered during their work including illegal activities, or breech of work ethics.
- The employee is prohibited from engaging in any behaviour that continues harassment or discrimination against any of their colleagues. Partners, stakeholders, etc.
- Staff must agree that giving or receiving any gift, money, or benefit that is illegal or dishonest—directly or indirectly—is not allowed
- The Employee undertakes that, throughout their employment with Qatar Charity, they shall not engage in any form of bribery or corruption, whether directly or indirectly, and shall comply with all applicable anti-corruption laws of the country and organizational policies.
- Objective 8: Ensure the implementation of Qatar Charity’s safeguarding standards, including PSEA and GBV prevention, across all project activities to maintain a safe and accountable environment.
- Implement and monitor safeguarding measures, ensuring compliance with Qatar Charity’s PSEA and GBV policies throughout the project lifecycle.
- Abide by QC’s Child Protection and Safeguarding related policies to keep children and young people safe and to respond to concerns about a child's safety or wellbeing.
- Establish and maintain confidential, accessible reporting channels for safeguarding concerns and ensure timely response and escalation.
- Collaborate with HR and relevant departments to integrate safeguarding into field activities.
- Ensure risk assessments include safeguarding considerations and mitigation strategies for all project activities.
