Outbound Call Specialist

• Verify consumer contact information and service requirements.
• Confirm consumer intent and interest in receiving assistance.
• Complete all required Lead Qualification Questions (LQQs).
• Identify qualifying and disqualifying criteria based on campaign and provider guidelines.
• Gather accurate information to determine consumer eligibility and service provider fit.

Customer Experience & Compliance

• Provide empathetic, professional, and solution-oriented service.
• Handle objections and consumer concerns effectively.
• Maintain compliance with campaign requirements and qualification standards.
• Follow established scripts, workflows, and quality guidelines.
• Ensure consistent handling of all lead types and inquiries.
• Experience working with web-generated leads.
• Background in lead qualification, customer acquisition, or provider matching environments.
• Previous experience in outbound calling, tele sales, lead qualification, customer service, call center operations, or appointment setting.
• Has at least 1-year experience in Sales or as a Sales Development Representative.
• Strong verbal communication and active listening skills.
• Ability to build rapport quickly and engage consumers over the phone.
• Confidence handling objections and guiding conversations.
• Strong attention to detail and documentation accuracy.
• Ability to manage a high volume of outbound calls while maintaining quality standards.
• Excellent organizational and time-management skills.
• Strong problem-solving and decision-making abilities.
• Experience using CRM systems, preferably Salesforce.
• Proficiency with Microsoft Office and web-based applications.
• Comfortable navigating multiple systems while speaking with consumers.