Operations Manager | Property Management Lead

At Pavago, one of our clients is hiring an experienced Operations Manager to lead day-to-day operations for a growing U.S.-based residential property management company.

This is a senior, hands-on leadership role — not a training or entry-level management position. You’ll lead a six-person team across leasing, operations, maintenance coordination, and business development while ensuring properties, people, and processes perform consistently.

We’re looking for someone with proven property management experience who can lead teams, manage owner relationships, drive accountability, and make decisions independently.

What You’ll Own

Property Management Operations

• Oversee leasing, vacancies, unit turns, renewals, and rental increases
• Manage maintenance coordination and vendor performance
• Monitor rent collections, delinquencies, and eviction processes
• Ensure property inspections and operational deadlines are completed on time
• Maintain strong operational performance across Miami and Orlando portfolios
• Lead and manage a team of 6 employees
• Establish KPIs, expectations, and performance standards
• Hold team members accountable for results and deadlines
• Conduct coaching and performance reviews
• Remove operational roadblocks and improve team execution

Property Owner & Client Relations

• Serve as a key point of contact for property owners
• Provide proactive portfolio and operational updates
• Handle escalations professionally and confidently
• Maintain strong owner relationships and support client retention

Performance & Process Improvement

• Monitor portfolio and operational KPIs
• Identify inefficiencies and improve workflows
• Ensure consistent processes across markets
• Partner with leadership on growth and operational initiatives