Operations Manager - Next Churchill Business Inc

• A high school diploma is required. A minimum associate degree is required. A bachelor’s degree in business administration, management, finance, accounting, legal studies, public administration, communications, operations management, or a related field is preferred.

• The ideal candidate will have experience in operations management, sales team supervision, administrative management, claims processing, customer service leadership, call center operations, document management, financial services support, public-record research, or back-office workflow coordination.
• The candidate must have strong English written and verbal communication skills, the ability to supervise remote staff, strong organizational skills, the ability to work with sensitive personal and financial information, and the discipline to manage multiple files and deadlines at the same time.

• The Operations Manager must provide accurate daily and weekly reports to management. Reports must include both numbers and explanations. The manager should not simply report activity; the report should explain where the operation is performing well, where it is slowing down, and what corrective action is being taken.
• Daily reports should include:
• New leads received.
• Leads assigned to sales.
• Calls made.
• Prospects reached.
• Interested prospects.
• Agreements sent.
• Agreements signed.
• Files moved to document collection.
• Documents received.
• Files ready for claim submission.
• Claims submitted.
• Claims followed up.
• Files escalated.
• Staff performance concerns.
• Operational bottlenecks.
• Weekly reports should include:
• Total active leads.
• Total research leads.
• Total contacted prospects.
• Total qualified prospects.
• Total signed clients.
• Sales conversion rate.
• Agreement return rate.
• Total files in document collection.
• Total claim-ready files.
• Total claims submitted.
• Total claims pending agency response.
• Total claims approved, denied, paid, or closed.
• Average time from lead to contact.
• Average time from signed agreement to document completion.
• Average time from document completion to claim submission.
• Staff productivity.
• Quality-control findings.
• Recommended process improvements.

PHYSICAL DEMANDS: Prolonged periods sitting at a desk and working on a computer and frequent meetings via video or phone; occasional in-person site visits

WORK CONDITIONS

• Remote
• Fast-paced, deadline-driven environment with collaborative teams
• The Operations Manager must demonstrate strong leadership, organization, follow-through, judgment, and communication skills. This role requires the ability to manage a sales-driven operation while also maintaining discipline over research, documents, claims, compliance, and reporting.
• Ability to supervise remote staff.
• Ability to manage a sales pipeline.
• Ability to track leads, clients, documents, and claims.
• Ability to coach sales staff and monitor performance.
• Ability to review research for accuracy.
• Ability to manage document-completion workflows.
• Ability to oversee claim submission and follow-up.
• Strong written and verbal English communication.
• Strong attention to detail.
• Ability to maintain confidentiality.
• Ability to identify and resolve bottlenecks.
• Ability to escalate risk issues appropriately.
• Ability to use CRM systems, spreadsheets, email, shared drives, call systems, and reporting tools.
• Ability to prepare clear management reports.
• LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS