Manager, Data Aggregation & Distribution L2 Support

• Strong people management and team leadership capability with a proven track record of building and developing high-performing teams.
• Experience with cloud data platforms including Azure, Databricks, Snowflake, and Denodo, with hands-on knowledge of data pipeline monitoring and troubleshooting.
• The ability to collaborate across teams and communicate clearly with both technical and non-technical audiences.
• A data-focused mindset with strong attention to detail, analytical problem-solving skills, and the ability to manage competing priorities under pressure.
• Comfort working with ITSM platforms (e.g., ServiceNow), ticketing systems, and modern cloud-based solutions.
• Bachelor's degree in computer science, Information Systems, Data Engineering, or a related technical field (or equivalent work experience).
• 2-5 years of demonstrated experience managing technical support or data operations teams, preferably in an enterprise or CRO environment.
• Hands-on experience with cloud data platforms, preferably Azure, Databricks, Snowflake, and Denodo.
• Proven experience supporting or operating within Medallion Architecture-based Data Lake environments.
• Track record of leading and developing teams of 10 or more technical staff.
• Strong communication, organization, and problem-solving skills.
• Relevant cloud platform certifications (e.g., Microsoft Azure Data Engineer, Databricks Certified Associate).
• ITIL Foundation certification or equivalent service management qualification.
• Experience managing L2 support functions including escalation management and SLA ownership.
• Familiarity with GxP or regulated life sciences data environments.
• Experience with data governance and quality standards in enterprise environments.

We believe in flexibility, growth, and creating space for people to do their best work. Join us and be part of a team where your contributions help shape the future of clinical research.

If this job doesn't sound like the next step in your career, but perhaps you know of someone who'd be perfect fit, send them the link to apply!

Originally posted on Himalayas