Strong English communication skills (C1 level), both verbal and written.
Fully bilingual, fluent in both English and Spanish, with the ability to seamlessly support callers in either language.
At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment.
Exceptional verbal communication skills with the ability to mirror a caller’s tone, demonstrate empathy, and build rapport quickly.
Tech-savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms simultaneously.

The following experience is helpful but not required for success in this role:

Lemon law intake experience.
Experience with Hubspot.
Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace.
Must have a laptop or desktop computer with a minimum of 16GB RAM and an Intel Core i5 processor or higher.
Must have a stable wired internet connection with a minimum speed of 50 Mbps.
Jabra Evolve 20 headset or equivalent required.
Available to work U.S. business hours (Mountain Time.)
Willingness to use time-tracking software.

Legal Intake Specialist - Lemon Law (LATAM)

Summary