Requirements

Strong English communication skills (C1 level), both verbal and written.
Must be bilingual — fluent in both English and Spanish.
At least 2 years of customer service experience, demonstrating excellent listening, empathy, and problem-solving abilities.
Previous experience as an Case Manager or similar role in a U.S. law Firm or U.S company.
Previous experience specifically in Lemon Law or related legal case management is a huge plus.
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
Experience with Hubspot and/or Filevine is a huge plus.
Excellent attention to detail and ability to handle multiple priorities simultaneously.
Ability to work independently from a home office, with a stable and fast internet connection and a quiet, professional environment.
Legal industry experience is preferred but not mandatory.
Must have a laptop or desktop computer with the following minimum specifications: 8GB RAM, Core i5 processor or higher. Additionally, an internet speed of at least 10 Mbps is required.
Amenable to work during U.S. business hours.

Legal Case Manager (Lemon Law)

Summary