Learning & Development Manager (Training & Quality) at Zenov Bpo | chakrie

Requirements

Bachelor's degree in a relevant field.
3–5+ years of experience in Learning & Development, Training, Quality Assurance, or Contact Center Operations.
Experience in BPO, Contact Center, Telecommunications, NGO, or other large workforce environments.
Experience in Training and Quality Management.
Experience creating TNQ frameworks and SOPs.
Hands-on experience conducting L&D training programs.
Certified Train the Trainer (ToT) certification is highly preferred.
Strong instructional design, facilitation, coaching, and presentation skills.
Hands-on experience with LMS and digital learning platforms.
Strong leadership, communication, and stakeholder management skills.

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Everything else on this page, kept up to date and available to every member of Chakrie at no cost at all.

Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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