L1 Hosting Tech Support Agent [2634-323775

• 1 to 2 years of solid technical support experience specifically working in a web hosting environment.
• Basic to intermediate knowledge of WordPress, with a demonstrated ability to identify and troubleshoot plugin, theme, and configuration conflicts.
• Proven experience with FTP/SFTP, cPanel, or custom web hosting dashboards.
• Strong understanding of DNS zone files (A records, CNAME, TXT) and SSL setup.
• Basic knowledge of HTTP response status codes (e.g., 500, 404, 403, 502, 504).
• Experience with MySQL databases, including running simple queries or basic site migrations.
• Excellent multitasking capabilities, specifically the capacity to handle 2 to 3 concurrent live chat windows smoothly and accurately.
• Outstanding written and verbal English communication skills, with a conversational, natural flow and minimal grammatical errors.
• A warm, empathetic customer support style that prioritizes active listening, rapport-building, and customer advocacy.
• Practical experience navigating files and running basic diagnostic commands via Linux CLI.
• A bachelor's degree in information technology, Computer Science, or a related field is preferred (nice-to-have), but equivalent hands-on experience will be highly considered.

More Information

• This is a fully remote position with a standard 40-hour fixed-schedule work week.
• The exact work schedule depends on the client that you are assigned to but is often an afternoon or night schedule and so having flexibility when it comes to schedule is important.
• We have a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment.
• Equipment provided
• HMO + 13th month pay and other government-mandated benefits