IT Operations Analyst

You won’t have all of this. Tell us which parts you’d be learning, and we’ll tell you honestly whether that works

• Depth across enterprise SaaS and identity - you’ve administered Google Workspace or Microsoft 365, an IdP such as Okta or Entra, and MDM at organisational scale. You’re comfortable with SSO, SAML, SCIM, DNS and certificates
• Zero Trust, hands on - you’ve worked with ZTNA, Secure Web Gateway or modern network access controls, ideally Cloudflare Zero Trust or a similar platform such as Zscaler, Netskope, Tailscale or Entra Private Access. You understand identity and device aware access and the principles behind replacing traditional network trust
• You don’t need to be a Zero Trust specialist, but you should be comfortable taking ownership of an existing Cloudflare implementation, troubleshooting it and making it better
• You genuinely automate - you write code using Python, Apps Script or similar, work confidently with REST APIs, and can point to internal tooling you’ve shipped that removed recurring work permanently
• Fleet management maturity - you’ve worked with macOS at scale, zero touch provisioning and endpoint compliance baselines
• Service operations experience - you’ve run incident and change practices, defined metrics and built documentation people actually use
• Security and infrastructure fundamentals - you’re comfortable with endpoint hardening, identity security, DNS, certificates, secure network access and making sensible risk trade offs
• Process improvement instinct - you make the system better, not just the outcome of one request

What will give you an edge?

• Terraform or other Infrastructure as Code
• Cloudflare
• n8n or similar orchestration
• AI and LLM-assisted workflows
• Deep macOS expertise
• Chrome Enterprise
• Working in a security-first or audited environment (SOC 2, ISO 27001)

What's in it for you?

• Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
• WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
• $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
• Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
• 18 weeks paid Parental Leave: Irrespective of parenting role
• Personal Leave Allowance: This includes sick & carer’s leave
• Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
• Top-spec hardware: All team members will be provided with top-spec laptops for their role
• Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
• Health Insurance: Access to comprehensive coverage.

UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work! Apply now to find out why!

As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

For applications to positions in the United States, please note, at this time, we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC.

Before starting work with us, you will need to undertake a national police history check and reference checks. Also, please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.