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Quality Hospitality Limited (Q-HOTEL Dhaka)Verified
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Minimum 5 years of experience as a Housekeeping Supervisor in an Upper-Upscale / Five-Star hotel.
Strong knowledge of hotel housekeeping operations and Rooms Division functions.
Working knowledge of hotel property management systems such.
Proficiency in MS Office applications, particularly Word, Excel and PowerPoint.
Strong understanding of housekeeping standards, cleaning procedures, hygiene and room inspection.
Strong organizational, coordination and task-delegation skills.
Excellent guest service and guest relationship management skills.
Strong problem-solving, analytical and decision-making abilities.
Strong financial and cost-control awareness.
Excellent communication skills in English, both written and verbal.
Ability to mentor, motivate and lead a team effectively.
Well-groomed, organized, focused and professional personality with strong attention to detail.
Result-oriented and capable of working effectively under pressure.
Pre-opening hotel experience in a Five-Star / Upper-Upscale environment will be considered an added advantage.
Willingness to remain available on-call as required by business needs and management.
The Housekeeping Supervisor will be responsible for supervising the day-to-day housekeeping operations within an assigned section or shift and ensuring that guest rooms, corridors, public areas and back-of-house areas are maintained according to the hotel`s cleanliness, hygiene, presentation and service standards.
The position will supervise housekeeping associates, inspect completed rooms, coordinate room status with Front Office, follow up on maintenance issues, control linen and supplies, handle guest requests and ensure guestrooms are properly cleaned, maintained, equipped and released for sale in a timely manner.
Responsibilities
Supervise daily housekeeping operations within the assigned section or shift.
Inspect guestrooms, corridors, public areas and back-of-house areas to ensure required cleanliness and presentation standards.
Inspect completed guestrooms and ensure they are properly cleaned, maintained, equipped and ready for guests.
Coordinate room status updates with the Front Office to ensure timely room release.
Monitor housekeeping staff performance and ensure proper task allocation and delegation.
Conduct regular inspections and provide feedback and guidance to team members.
Ensure proper handling and control of linen, amenities, cleaning supplies and housekeeping equipment.
Follow up with Engineering/Maintenance regarding room defects and ensure timely resolution.
Respond professionally to guest requests, complaints and special housekeeping requirements.
Ensure compliance with hotel hygiene, health, safety and housekeeping procedures.
Maintain proper records and prepare daily/periodic housekeeping reports as required.
Support effective inventory and cost control within the housekeeping operation.
Assist in training, coaching, mentoring and performance development of housekeeping team members.
Coordinate with Front Office, Engineering and other relevant departments for smooth hotel operations.
Ensure all assigned areas are maintained according to Five-Star hotel standards.
Support the Housekeeping Department during the hotel`s pre-opening and operational phases.
Perform other duties as assigned by the management.
Work at office
Full time
Dhaka
Applications for this job are handled on the company's own website.
The Hotel is primarily designed to cater International & Local Business Travelers featuring 152 comfortable & well-appointed Guestrooms & Suites, including 2 Presidential Suites. With 4 International Standard Restaurants & Service Lounge where guests will
