Home Care Service Coordinator (Night Shift)

About the Role:

We are looking for a dedicated Home Care Service Coordinator to join our Dhaka Office team.

This is a full-time night shift role (Bangladesh time: 7:00 PM – 4:00 AM), working 5 days a week with Saturday-Sunday off.

Fresh graduates are also welcome – training will be provided.

If you have strong English communication skills, basic IT knowledge, and experience in customer service, caregiver hiring, scheduling, clinical assessment, this role offers a great opportunity to build your career with a US-based organization.

 The Service Coordinator is responsible for providing care management for clients and their families/support system and advocates for clients to obtain the full range of needed services and ensures coordination of these services.

Key Responsibilities

• Taking inbound calls from foreign customers.
• Maintain ongoing communication with clients to update records and ensure satisfaction with our services.
• Accurately document all notes and updates and verify timesheets for Personal Attendants PAs.
• Keep electronic records up to date in compliance with agency policies and regulations.
• Coordinate applications and monitor caregiver compliance.
• Report all incidents to your immediate supervisor and provide excellent customer service.

Perform other duties as

• Manage and resolve customer complaints effectively.
• Document all call information according to standard operating procedure.
• Hiring caregiver, schedule
• Assist in caregiver hiring, scheduling, visit verification, Clinical assessment.
• Assist with recruitment and hiring processes.
• Communicate with team members in the USA during EST business hours.
• Maintain accurate records and documentation.
• Ensure confidentiality of client and company information.