Healthcare Customer Service Talent Pool - US Healthcare - Remote

We welcome applications from professionals with experience in:

• Healthcare Inbound Customer Service
• USA Healthcare Call Centre Operations
• Medical Billing & Claims Processing
• Case Account Management
• Insurance Authorizations & Approvals
• Client/Patient Intake (Healthcare or ABA Therapy)
• After-Hours Healthcare Support
• Patient Scheduling & Appointment Coordination
• Accounts Receivable (Healthcare)
• Healthcare Administrative Support
• Healthcare Services in a BPO environment

WHAT WE TYPICALLY LOOK FOR

• Minimum 1 year of BPO or Call Centre experience
• Minimum 1 year USA Healthcare experience (for case/billing roles)
• Strong verbal and written English communication skills
• Confident and professional phone manner
• Ability to interpret insurance details and clinical information
• Strong analytical and problem-solving skills
• High attention to detail and accuracy
• Ability to work in a fast-paced environment
• Comfortable handling escalations and sensitive conversations
• Experience with Medicare, Medicaid, or US Insurance processes is advantageous
• Proficiency in MS Office (Excel, Outlook, PDF systems)
• Familiarity with CRM, EHR, or scheduling systems is beneficial

Roles may require:

• USA EST/CST/PST hours (including night shifts in South Africa)
• Rotational shifts (Monday to Sunday, depending on client)
• After-hours or weekend coverage

Working hours may be subject to daylight savings adjustments.

All roles are fully remote. Candidates must have:

• Fixed fibre internet (minimum 25 Mbps upload & download) – Rain, LTE, 5G, or similar connections are NOT acceptable
• Wired Ethernet connection (Wi-Fi only will not be sufficient)
• Reliable backup power to manage load shedding and outages (UPS, Inverter, Generator, Solar, etc.)
• A dedicated, professional workspace

Please note: Applicants without fibre cannot be considered.