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Quality Hospitality Limited (Q-HOTEL Dhaka)Verified
Chakrie never asks for money to apply. Report any employer who does.
Minimum 5 years of experience as a Health Club & Spa Manager in an upper-upscale / Five-Star hotel.
Experience with an international hotel brand in the Dhaka market will be an added advantage.
Pre-opening experience in a Five-Star / Upper-Upscale hotel environment will be highly preferred.
Strong knowledge of Spa, Wellness, Fitness and Recreation operations, including relevant therapies and treatments.
Strong financial and commercial acumen with the ability to manage budgets, revenue and profitability.
Proficiency in MS Office applications, particularly Word, Excel and PowerPoint and knowledge of Hotel Software.
Excellent communication skills in English, both written and verbal.
Strong guest service and relationship management skills.
Excellent leadership, team-building and mentoring capabilities.
Strong problem-solving, analytical and decision-making skills.
Result-oriented, organized and highly detail-oriented.
Well-groomed, professional and pleasing personality.
Willingness to remain available on-call as required by business needs and management.
The Health Club & Spa Manager will be responsible for the overall management, operation, profitability and guest experience of the hotel`s Health Club, Spa and Recreation facilities.
The position will ensure a safe, hygienic, professional and commercially successful operation while maintaining the hotel`s service standards. The role will oversee operations, wellness services, sales, guest relations, team management, financial control and business development.
Responsibilities
Manage the overall day-to-day operations of the Health Club, Spa, Gymnasium, Swimming Pool and related recreational facilities.
Ensure all facilities, equipment, treatments and services meet the hotel`s quality, safety and hygiene standards.
Develop and implement Spa & Wellness services, treatment programs and guest experiences.
Monitor departmental revenue, expenses, profitability and overall financial performance.
Develop sales strategies, membership programs, packages and promotional initiatives to maximize revenue.
Build strong relationships with hotel guests, members, corporate clients and external customers.
Handle guest feedback and complaints professionally and ensure a high level of guest satisfaction.
Recruit, train, coach, mentor and lead Health Club & Spa team members.
Prepare duty rosters, monitor staff performance and ensure adequate staffing based on business requirements.
Maintain proper inventory and control of spa products, equipment, supplies and operating materials.
Ensure compliance with hotel policies, health and safety procedures and applicable standards.
Coordinate with other hotel departments to ensure seamless guest service and operational efficiency.
Monitor market trends and introduce new wellness, fitness and spa services where commercially viable.
Prepare operational, financial and performance reports for management.
Play an active role in the pre-opening, setup and launch of the Health Club & Spa operation.
Perform other duties and responsibilities as assigned by management.
Work at office
Full time
Dhaka
Applications for this job are handled on the company's own website.
The Hotel is primarily designed to cater International & Local Business Travelers featuring 152 comfortable & well-appointed Guestrooms & Suites, including 2 Presidential Suites. With 4 International Standard Restaurants & Service Lounge where guests will
