Head, Technology Service Delivery

• Bachelor’s/ Master’s degree in Computer Science/ Information Technology/ or any relevant discipline.

send your updated Resume mentioning the position name in the subject line to recruitment.bi@brac.net

are recommended to apply with their latest Resume with BRAC PIN and email to internal.bi@brac.net copying their immediate reporting manager.

BRAC is committed to safeguarding children, young people and adults, and expects all employees and volunteers to share the same commitment. We believe every stakeholder and every member of the communities we work with has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation - regardless of age, race, religion, and gender, status as an individual with a disability or ethnic origin. Therefore, our recruitment policy and procedure include extensive background checks and disclosure of criminal records in order to ensure safeguarding to the fullest extent.

• Strong knowledge of enterprise technology operations, IT service management (ITSM), cloud infrastructure, cybersecurity, enterprise applications, and technology governance to ensure reliable and secure service delivery.
• Strong leadership and people management skills to lead multidisciplinary teams, build technical capability, and foster a culture of accountability, collaboration, and continuous improvement.
• Excellent analytical, problem-solving, and decision-making skills to resolve complex technical issues, manage operational risks, and support business continuity.
• Sound project, vendor, and financial management skills to oversee operational initiatives, manage service providers, optimise technology investments, and ensure value for money.
• A strategic mindset with the ability to drive innovation, adopt emerging technologies, and align technology services with organisational priorities while ensuring operational excellence.
• Proven track record in leading geographically distributed teams and managing external technology vendors.
• Analytical mindset with problem-solving orientation and adept at budget management and delivering value for money in technology investments.
• Excellent verbal communication skills in English to build strong engagement with IT team and cross functional stakeholders.
• Mobile and flexible mindset for international travel as required.
• Flexible to work from distant location.
• Possess high ethical and moral standards.