The Business Head will be responsible for leading the overall business and workshop operations of Imperial Automobiles Limited, a concern of Doreen Group. The role will focus on driving profitability, business growth, customer acquisition and retention, corporate sales, workshop efficiency, service quality, procurement, inventory management, vendor relationships, and overall operational excellence.
- Business & Financial Management: Drive overall business performance, revenue, profitability, cost control, budgeting, pricing strategy, and business targets.
- Business Development: Develop strategies to grow the customer base, market share, new business opportunities, and service offerings.
- Corporate Sales & Client Acquisition: Build relationships with corporate clients, fleet owners, and institutions; lead corporate sales and client acquisition.
- Workshop Operations: Oversee workshop operations, manpower, equipment, productivity, service quality, and turnaround time.
- Service Quality & Customer Experience: Ensure quality and timely vehicle servicing, effective after-sales service, complaint resolution, and customer retention.
- Procurement & Inventory: Manage procurement of spare parts, tools, and other consumables while ensuring optimum stock levels and cost efficiency.
- Vendor Management: Manage supplier and vendor relationships, including pricing, quality, payment terms, and delivery.
- Transport Operations: Oversee vehicle safety, maintenance, trip scheduling, fuel consumption, fleet efficiency, and driver recruitment, training, and performance.
- Regulatory Compliance & Government Liaison: Ensure compliance with registration, fitness, route permits, taxation, insurance, and other requirements; liaise with BRTA, Police, and relevant authorities.
- Process & Operational Improvement: Implement SOPs, controls, and performance measures to improve efficiency and minimize operational costs.
- Business Analytics & Reporting: Monitor sales, profitability, customer acquisition, workshop performance, inventory, procurement, and transport KPIs; take corrective actions as required.
- Strategic Leadership: Work with management to execute short- and long-term strategies for sustainable business growth and profitability.
