GCC | CS Manager

• Supporting parents or family-oriented customers
• Working with customer satisfaction or response-time KPIs
• Cross-functional coordination with finance, technical, or operations teams

• Fluent Arabic and English communication skills
• At least 1–2 years of professional customer service experience
• Previous experience handling customers through calls, chat, or email
• Practical experience with customer support or ticketing platforms such as:

Omnidesk

Zendesk

Freshdesk

Intercom

Or similar helpdesk systems

• Practical experience with CRM systems such as:

amoCRM

Bitrix24

Salesforce

HubSpot

Or another comparable CRM platform

• Strong written and verbal communication skills
• Confidence in handling complaints and emotionally difficult conversations
• Experience responding to customer objections
• Ability to discuss refunds, cancellations, installments, and payment concerns professionally
• Strong negotiation and problem-solving skills
• Ability to remain calm, empathetic, and respectful under pressure
• Strong organization and attention to detail
• Ability to manage several customer cases and systems simultaneously
• Ability to document customer interactions accurately
• Availability to work full-time for 40 hours per week

Availability to work one weekend day

• A personal laptop or computer suitable for remote work
• Stable internet connection and a quiet working environment
• Ability to commit to Kodland as the primary professional role