Front Office Executive

The Front Office Executive will manage daily front office and reservation operations while ensuring a warm, professional, and memorable experience for every guest.

Key Responsibilities:

• Welcome guests and provide professional assistance throughout their stay.

• Handle check-in, check-out, room reservations, cancellations, amendments, and guest requests.

• Manage reservations received through direct bookings, telephone, email, website, and OTA platforms.

• Maintain accurate guest information, room status, and reservation records in the PMS.

• Coordinate closely with Housekeeping, Restaurant, Accounts, and other departments to ensure smooth operations.

• Respond promptly and professionally to guest inquiries, complaints, and special requests.

• Provide information about resort facilities, room categories, packages, activities, and services.

• Handle front office cash transactions and ensure proper documentation where required.

• Conduct courtesy calls and follow up with guests to ensure satisfaction.

• Maintain a clean, organized, and professional front desk at all times.

• Prepare daily reports and assist with other front office administrative tasks.

• Promote room upgrades, resort packages, and additional services to maximize revenue.

• Ensure all front office activities comply with resort policies and service standards.

• Work in rotational shifts, including weekends and public holidays, as required.

Context:

The position requires a highly guest-oriented, responsible, and well-groomed individual who can work efficiently in a fast-paced resort environment. The successful candidate should demonstrate excellent communication skills, teamwork, problem-solving ability, and a strong commitment to hospitality and guest satisfaction.