Front Desk Officer (Banani Branch)

IECC Ltd. is looking for experienced Customer Service/Front Desk Officers who will act as a liaison between current and potential students. The ideal candidate will handle inquiries and complaints efficiently, ensuring that student satisfaction remains at the core of every interaction.

Job Responsibilities:

• Understand the products and services provided by the company.

• Manage large volumes of inbound and outbound calls promptly with excellent telephone etiquette.

• Follow up communications regarding university events and activities.

• Identify opportunities to promote/upsell university programs.

• Respond to Facebook Messenger queries with accurate, complete, and valid information.

• Conduct follow-ups with students for further information.

• Build sustainable relationships by engaging students and going the extra mile.

• Maintain accurate records of all conversations in the company database.

• Enter new client data, update existing client information, and manage records in the CRM system.