Field Technician Support

Bachelor’s degree or diploma in Computer Science, Information Technology, Systems Engineering, or a related discipline. Equivalent professional experience may be considered in lieu of formal education.

● Experience :

○ A minimum of 5 years of progressive experience in technical customer support, system analysis, or a similar role within a technology-driven organization.

○ Proven expertise in supporting and troubleshooting CCTV technologies, Access Control systems, and Intercom systems.

○ Knowledge of Kantech, ICT, Salto, and Brivo Access Control Systems will be considered a strong asset.

○ Working knowledge of elevator control systems and HVAC systems is highly desirable. ○ Strong understanding of operational requirements for multi-unit residential buildings, including coordination with property management, building staff, and residents.

○ Strong understanding of IP networking, PoE devices, structured cabling, and system integrations.

○ Experience working with ticketing platforms and collaborative platforms (e.g., Confluence , Slack ).

○ Technical proficiency – Deep understanding of IT infrastructure, integrated building systems, and digital security technologies.

○ Analytical thinking – Ability to evaluate complex systems and develop actionable insights. ○ Strong customer service and focus on end-user satisfaction and service quality.

● Communication :

Excellent written and verbal communication skills, with the ability to translate technical concepts for diverse audiences.

●Collaboration :

Adept at working cross-functionally and fostering relationships across technical and non-technical teams.

○ Initiative & Ownership : Proactive in identifying areas for improvement and taking ownership of outcomes. Additional Requirements:

● Flexibility :

Must be willing to attend sites as needed and have the flexibility to work after hours or on weekends due to urgent callouts.

● Transportation :

Must have access to a vehicle and a valid driver’s license (G class).

● Language :

Bilingual (French and English) communication skills are required, especially for servicing Quebec-based clients.

• Experience working in Smart Building, IoT, or related industries.
• Familiarity with the multifamily residential market or property management operations. ● Exposure to building automation systems (BAS) and integrations across security, access, and environmental controls