Field Technician Support1VALET
Remote — Canada
Bachelor’s degree or diploma in Computer Science, Information Technology, Systems Engineering, or a related discipline. Equivalent professional experience may be considered in lieu of formal education.● Experience :○ A minimum of 5 years of progressive experience in technical customer support, system analysis, or a similar role within a technology-driven organization.○ Proven expertise in supporting and troubleshooting CCTV technologies, Access Control systems, and Intercom systems.○ Knowledge of Kantech, ICT, Salto, and Brivo Access Control Systems will be considered a strong asset.○ Working knowledge of elevator control systems and HVAC systems is highly desirable. ○ Strong understanding of operational requirements for multi-unit residential buildings, including coordination with property management, building staff, and residents.○ Strong understanding of IP networking, PoE devices, structured cabling, and system integrations.○ Experience working with ticketing platforms and collaborative platforms (e.g., Confluence , Slack ).○ Technical proficiency – Deep understanding of IT infrastructure, integrated building systems, and digital security technologies.○ Analytical thinking – Ability to evaluate complex systems and develop actionable insights. ○ Strong customer service and focus on end-user satisfaction and service quality.● Communication :Excellent written and verbal communication skills, with the ability to translate technical concepts for diverse audiences.●Collaboration :Adept at working cross-functionally and fostering relationships across technical and non-technical teams.○ Initiative & Ownership : Proactive in identifying areas for improvement and taking ownership of outcomes. Additional Requirements:● Flexibility :Must be willing to attend sites as needed and have the flexibility to work after hours or on weekends due to urgent callouts.● Transportation :Must have access to a vehicle and a valid driver’s license (G class).● Language :Bilingual (French and English) communication skills are required, especially for servicing Quebec-based clients.
Mid Level
Deadline:24 Nov 2026