FCM - VIP After-Hours Emergency Corporate Travel Consultant - Remote, USA at Flight Centre Travel Group | chakrie

Requirements

Experience

3+ years of recent experience as a VIP or Executive Travel Agent, with a demonstrated ability to serve C-level executives and high-profile clients with discretion and professionalism.
4+ years of recent experience in corporate travel management, with a thorough understanding of the unique needs and challenges of business travelers, particularly in emergency and after-hours scenarios.
Expert in managing complex, urgent, and time-sensitive travel requests with precision, including the ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to ensure seamless VIP travel experiences.
In-depth familiarity with Sabre GDS for fare calculations, itinerary management, and ticket issuance, along with proficiency in ticketing procedures, scripting, and handling complex itinerary changes and exchanges for both domestic and international travel.
Comfortable and proficient using Microsoft Office Suite (Excel, Outlook, Teams), travel booking tools (Concur, Deem), and various communication tools, with a strong technical aptitude and the ability to adapt to new technologies quickly.
Skilled in building long-term relationships with elite clientele by proactively gathering and retaining travel preferences, handling bespoke requests with discretion, and maintaining a comprehensive understanding of global geography and international destinations.
Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings, with strong attention to detail even in fast-paced, high-pressure situations.
Excellent written and verbal communication skills with a polished, professional, and empathetic demeanor when interacting with clients and colleagues.
A natural inclination to respond promptly to emergency travel requests, with the ability to handle high-stress situations, make quick and effective decisions, and provide expert guidance while consistently upholding the VIP standard of service.
A polished and professional demeanor when interacting with clients and colleagues.
Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction.
The capacity to make quick and effective decisions to resolve travel-related issues promptly.
Excellent communication skills to keep clients informed and reassured throughout the travel process.
A deep commitment to delivering exceptional customer service with a focus on client satisfaction.
Comfortable and proficient in using travel booking systems and various communication tools.
Strong technical aptitude with the ability to troubleshoot and adapt to new technologies
Self-motivated with the ability to work independently and manage tasks successfully
Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Responsibilities

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Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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FCM - VIP After-Hours Emergency Corporate Travel Consultant - Remote, USA

Summary

Requirements

Experience

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Summary

Requirements

Experience

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