Flight Centre Travel Group

Experience working with a Global Distribution System (GDS) - Sabre experience required.High School diploma or equivalent.Previous experience in travel management, event travel, or corporate travel required.Working knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint.Strong customer service skills with the ability to build and maintain professional relationships.Exceptional organizational skills and attention to detail, with a commitment to accuracy and quality.Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environment.Strong analytical and problem-solving skills, including experience creating, managing, and validating reports and data.Proven ability to take ownership, work collaboratively, and proactively resolve issues.Preferred experience using Cvent for event coordination, rooming management, attendee tracking, or registration management.Preferred experience with Power BI, experience developing reports, dashboards, and workflow insights.Knowledge of travel fares, booking systems, and travel industry products.Experience supporting meetings, events, or group travel programs.Demonstrated commitment to continuous learning, professional growth, and embracing change.Self-motivated, resourceful, and resilient, with a track record of delivering results under pressure.Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Deadline:01 Dec 2026

3+ years of recent experience as a VIP or Executive Travel Agent, with a demonstrated ability to serve C-level executives and high-profile clients with discretion and professionalism.4+ years of recent experience in corporate travel management, with a thorough understanding of the unique needs and challenges of business travelers, particularly in emergency and after-hours scenarios.Expert in managing complex, urgent, and time-sensitive travel requests with precision, including the ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to ensure seamless VIP travel experiences.In-depth familiarity with Sabre GDS for fare calculations, itinerary management, and ticket issuance, along with proficiency in ticketing procedures, scripting, and handling complex itinerary changes and exchanges for both domestic and international travel.Comfortable and proficient using Microsoft Office Suite (Excel, Outlook, Teams), travel booking tools (Concur, Deem), and various communication tools, with a strong technical aptitude and the ability to adapt to new technologies quickly.Skilled in building long-term relationships with elite clientele by proactively gathering and retaining travel preferences, handling bespoke requests with discretion, and maintaining a comprehensive understanding of global geography and international destinations.Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings, with strong attention to detail even in fast-paced, high-pressure situations.Excellent written and verbal communication skills with a polished, professional, and empathetic demeanor when interacting with clients and colleagues.A natural inclination to respond promptly to emergency travel requests, with the ability to handle high-stress situations, make quick and effective decisions, and provide expert guidance while consistently upholding the VIP standard of service.A polished and professional demeanor when interacting with clients and colleagues.Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction.The capacity to make quick and effective decisions to resolve travel-related issues promptly.Excellent communication skills to keep clients informed and reassured throughout the travel process.A deep commitment to delivering exceptional customer service with a focus on client satisfaction.Comfortable and proficient in using travel booking systems and various communication tools.Strong technical aptitude with the ability to troubleshoot and adapt to new technologiesSelf-motivated with the ability to work independently and manage tasks successfullyReliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Deadline:30 Nov 2026

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