Tasbih Tours & TravelsVerified
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About the Position
We are looking for motivated, professional, and customer-focused individuals.
Candidates will be appointed according to their qualifications, relevant experience, communication skills, and suitability for the respective position.
Job Context
The selected candidates will be responsible for handling students/clients, providing accurate information, maintaining regular follow-ups, supporting documentation and application processes, and contributing to the overall growth of the respective business division.
The Sr. Executive will be expected to take greater ownership of student counselling, admission processing, partner communication, and junior team support.
The Sr. Executive will support students in their initial study-abroad planning and admission journey.
The Sr. Executive will assist clients with Hajj & Umrah packages, documentation, inquiries, follow-ups, and service coordination.
Job Responsibilities
Counsel prospective students regarding study opportunities in Japan, Malta, USA, UK, Canada, Australia, South Korea, Malaysia, Spain, New Zealand, Italy, Germany, and other international destinations.
Assess students’ academic background, career goals, financial capacity, and eligibility to recommend suitable countries, universities, programs, and study pathways.
Provide clear guidance on university selection, admission requirements, tuition fees, scholarships, application procedures, and required documentation.
Handle student inquiries through phone calls, WhatsApp, walk-ins, social media, and scheduled appointments, ensuring timely and professional communication.
Manage student applications from initial counselling and document collection through application submission, follow-up, offer letter, and confirmation.
Review academic and supporting documents against university admission and visa requirements, identifying missing or inconsistent information.
Assist and guide students in preparing CVs, SOPs, Cover Letters, LORs, application forms, document checklists, and other admission-related documents.
Maintain regular follow-up with prospective and existing students to ensure timely completion of applications and required formalities.
Coordinate with foreign university representatives, international partners, and admission teams regarding applications, requirements, decisions, and student queries.
Maintain accurate records of leads, inquiries, student profiles, applications, follow-ups, offers, and admissions through the company’s CRM or designated tracking systems.
Monitor student pipelines and contribute to achieving lead conversion, application, and admission targets.
Support and guide junior Executive Officers in student counselling, documentation, application processing, and follow-up activities.
Participate in and support the organization of student seminars, webinars, information sessions, counselling sessions, and promotional activities.
Keep updated on destination-country policies, university offerings, admission requirements, tuition fees, scholarships, and relevant changes in international education.
Prepare regular student, application, pipeline, and performance reports for management.
Identify opportunities to improve student conversion, application efficiency, counselling quality, and overall consultancy operations.
Perform other relevant duties and responsibilities assigned by management to support the organization’s student consultancy and admission operations.
Provide clients with information regarding Hajj & Umrah packages, costs, facilities, schedules, and related services.
Handle customer inquiries through phone calls, WhatsApp, social media, and walk-in visits.
Explain documentation requirements and assist clients with forms and submissions.
Follow up with prospective clients and maintain regular communication throughout the service process.
Maintain accurate records of leads, inquiries, bookings, and confirmations.
Assist Senior Counsellors and the Operations Team with client-related activities.
Support the preparation and organization of client documents when required.
Maintain updated knowledge of package details, travel procedures, and relevant Saudi Arabia visa requirements.
Assist in client meetings, campaigns, events, and other Hajj & Umrah-related activities.
Ensure polite, professional, and customer-friendly communication with clients.
Work at office
Full time
Dhaka (Khilgaon, Malibagh)
Applications for this job are handled on the company's own website.
Tasbih Group is a growing service-oriented organization operating in three major business segments: Hajj & Umrah Services, Tourism, and Student Consultancy. Since 2023, Tasbih has been serving clients in the Hajj & Umrah sector and is currently expanding