Executive (Front Desk)

Patient and visitor management

• Greeting: Welcome and assist patients, visitors, and vendors in a professional and courteous manner.

• Direction: Guide people to the appropriate departments or personnel.

• Communication: Answer phone calls, respond to inquiries, and direct calls to the correct staff members.

• Support: Provide assistance to patients and their families during their visit. 

Administrative and clerical duties

• Registration: Register new patients and update existing patient information.

• Documentation: Verify identification and insurance information, and ensure all necessary forms are completed and filed.

• Record-keeping: Maintain and update patient records, both electronic and paper-based.

• Administrative tasks: Perform various clerical duties such as filing, scanning, and data entry. 

Appointment and scheduling

• Scheduling: Schedule, confirm, and cancel patient appointments.

• Coordination: Coordinate with medical staff to manage appointment flow and notify providers of patient arrivals.

• Follow-ups: Assist with scheduling follow-up visits and other medical tests. 

Financial responsibilities

• Payments: Process patient payments, including co-pays and other charges.

• Billing: Handle billing inquiries and assist with the processing of insurance claims.

• Verification: Verify patient insurance information to ensure coverage is accurate. 

Facility and environment

• Reception area: Ensure the waiting area is clean, organized, and welcoming.

• Supplies: Maintain and manage office supplies, reordering as needed