Enterprise Customer Success Manager (ECSM)

Required

• 3+ years in Customer Success, Account Management, Consulting, Solution Engineering, or an equivalent role with a strong focus on communication, consulting, influencing, project management, and building relationships.
• Direct experience owning enterprise or strategic accounts — multi-stakeholder organizations where the buyer, the operator, and the end user are three different people.
• Demonstrated ability to run a structured implementation or rollout program to a date, coordinating groups you do not manage.
• Proven communication and presentation skills, with real comfort delivering consultative recommendations to executives and management teams over video and in person.
• Proven ability to understand complex problems and explain their source simply.
• Technical savvy: you can hold a credible conversation about connectivity, sensors, alerting logic, and an integration without handing every question to engineering.
• Self-starter who manages time and prioritizes competing demands without being sequenced by a manager.
• Comfortable in a remote environment with stable internet and a quiet space.

• Background in agriculture — swine or poultry production especially — or a demonstrated willingness to learn the industry to the depth this role requires. Biosecurity awareness is a plus.
• Experience with hardware plus SaaS, where the customer experience includes a physical install and an ongoing subscription.
• Familiarity with HubSpot and modern CS tooling, plus the working stack we use day to day (Slack, Asana, Granola, Guru).
• Certifications in Customer Success and/or Project Management.
• Experience with enterprise integrations or data exchange between platforms.
• Undergraduate degree or an equivalent combination of education and experience, with preference to Ag, Business, or MIS.