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Gildan-G.A.B. LimitedVerified
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IT end user support experience.
Customer Service oriented.
Effective communication with end users and colleagues in the IT area.
Oriented to the fulfillment of policies, procedures as well as the follow-up of the assigned tasks.
Experience as Service Desk, Helpdesk or Network Support.
Experience in remote support of IT problems and escalation of incidents to other IT Areas.
Experience in Service Desk Platforms (Service-Now or similar)
Strong understanding of IT Networking services (Internet Services, DNS, TCP/IP, WAN LAN SERVICES).
Supervise and implement Infrastructure projects in plants related to textile manufacturing, sewing, socks, distribution centers and support areas of all Gildan business areas, as well as in their offices.
Deliver project scopes, technically lead supplier field visits and provide all support to the purchasing area to execute tenders and purchases of telecommunications infrastructure (including in accordance with Gildan policies.
Install and configure all types of Peripherals on the network, as well as give them proper preventive and corrective maintenance.
Address user requirements through the Helpdesk system, which are assigned to your person.
Help users with operational problems related to IT infrastructure. Ex.: operation problems of servers, switches, routers, etc.
Ensure that users comply with IT policies and procedures and encourage them to do so.
Supervise external and internal suppliers in the preventive and corrective maintenance of all the company`s infrastructure components. Ex.: located in IT Rooms, TCs, MES and all devices connected to the Gildan network and other networks managed by Helpdesk.
Plan execution and communicate to all users about the preventive and corrective maintenance program of the IT infrastructure.
Maintain updated Hardware and Software inventory in your area. Including plans and technical information of the network and IT infrastructure.
Perform any other function that the immediate Manager indicates in relation to the operation.
Work at office
Full time
Dhaka (Savar)
Applications for this job are handled on the company's own website.
Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is und
