Enablement Officer/Solution Engineer

Mandatory Experience

• Proven experience as a Solution Engineer, Integration Engineer, or Technical Consultant in a SaaS or fintech environment.
• Hands-on experience with crypto payments, payment systems, PSP/API integrations, or wallet infrastructure.
• Strong background in client-facing roles, pre-sales, and technical support.
• Ability to read, understand, and explain API documentation.
• Demonstrated ability to manage technical integrations end-to-end.
• Become an expert in the API, documentation, architecture, and workflows.
• Translate complex technical concepts into clear, actionable guidance for non-technical clients.
• Investigate, troubleshoot, and resolve integration-related issues.
• Collaborate with internal product & engineering teams to escalate or resolve technical blockers.
• Act as the primary technical point of contact for clients during onboarding and integration.
• Support Technical Account Managers with technical clarifications and operational questions.
• Advise customers on best practices for crypto payment infrastructure, security, and integrations.
• Ensure that every client receives a professional, structured, and reliable technical experience.
• Liaise with external vendors and partners when required to assist clients with infrastructure or integration tasks.
• Facilitate smooth cooperation between clients and third parties, ensuring timelines and deliverables are met.
• Perfect English — written and verbal.
• Excellent communication skills, capable of interacting with both technical and non-technical stakeholders.
• Strong problem-solving ability with a structured and analytical approach.
• High ownership mindset: able to drive integrations to completion without micromanagement.
• Ability to operate in a fast-paced, high-expectation environment.
• Professionalism, reliability, and a positive, solution-oriented mindset.