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Quality Hospitality Limited (Q-HOTEL Dhaka)Verified
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Bachelor’s Degree or Diploma in Tourism & Hospitality Management, Business Administration or related field from a recognized university.
Minimum 10–15 years of progressive experience in the hospitality industry.
At least 5 years as Duty Manager / Assistant Front Office Manager in an upper-upscale or five-star hotel.
Pre-opening experience in a five-star / upper-upscale hotel will be considered a strong advantage.
Experience with international hotel brands in the Dhaka market will be an added advantage.
Excellent command of MS Office (Word, Excel, PowerPoint).
Strong knowledge of hotel software (Opera, Fidelio).
Excellent knowledge of Rooms Division and overall hotel operations.
Well-groomed, organized, focused and detail-oriented with a pleasing and professional personality.
Excellent communication skills in English (written & verbal).
Strong problem-solving, decision-making and analytical skills.
Ability to mentor and lead a team, work under pressure and remain available on call as per business demands.
Excellent guest service and guest relation skills.
Ability to take independent decisions during the absence of senior management.
Q Hotel Dhaka – a concern of Quality Hospitality Limited – is an upcoming Five-Star Hotel with Multi-Purpose Office Complex featuring two independent 20-storied towers (built-up area more than 35,000 sqm) located at Purbachal New Town, adjacent to the 300 Feet Express Way. The hotel will feature 152 well-appointed guestrooms & suites (including 2 Presidential Suites), 4 international standard restaurants & lounge, multi-purpose banquet & conference facilities, outdoor heated swimming pool, gymnasium, spa & wellness centre.
The hotel is currently in the pre-opening phase and is expected to commence full operation in Q4 2026. We are looking for a highly competent, guest-focused and hands-on professional for the position of Duty Manager.
Job Responsibilities
Act as the management representative on duty and take full responsibility for the smooth overall operation of the hotel during the assigned shift.
Ensure the highest standards of guest service, operational efficiency, safety, security and inter-departmental coordination at all times.
Handle guest complaints, requests and emergencies promptly, professionally and effectively to protect the hotel’s reputation and maximise guest satisfaction.
Monitor and maintain five-star service standards across all guest contact areas including Front Office, Concierge, Housekeeping, F&B outlets and public areas.
Coordinate with all departments (Rooms Division, F&B, Engineering, Security, Housekeeping, Kitchen etc.) to resolve operational issues quickly.
Conduct regular lobby and hotel walk-throughs to ensure cleanliness, ambience, staff grooming and service readiness.
Manage VIP arrivals, special requests and high-profile guests with exceptional attention to detail.
Oversee night audit support, room status accuracy, cash handling and operational reports during the shift.
Ensure full compliance with hotel policies, safety & security procedures, fire & life safety systems and emergency response protocols.
Supervise and guide junior staff, provide on-the-job coaching and maintain high team morale.
Prepare detailed Duty Manager reports and handover notes for the next shift and senior management.
Assist in pre-opening operational readiness, staff training and standard implementation.
Perform any other duties assigned by the Front Office Manager / General Manager as per business requirements.
Work at office
Full time
Dhaka
Applications for this job are handled on the company's own website.
The Hotel is primarily designed to cater International & Local Business Travelers featuring 152 comfortable & well-appointed Guestrooms & Suites, including 2 Presidential Suites. With 4 International Standard Restaurants & Service Lounge where guests will
