Deputy Manager, Manned Services

• Responsible for management of zones under the branch through Operation Officer and PE/AOs/DAOs/AAOs, 24 x 7.
• Conducting Security Personnel deployment; Zone In-charge is involved in this process from carrying out surveys, preparing reports, coordinating with Sales & Marketing and finally deploying SPs.
• Identify significant security risks; Design and implement strategies and programs to prevent and reduce loss of the client’s assets.
• Ensure that ‘Post Orders’ are clearly written specific for the post requirements and that guard on the post is aware of their post duties.
• Send Incident report to Operation Manager/ Line Manager on occurrence of any serious incident within 24 hours of the zone area.
• Set out procedures for dealing with client complains during off-duty hours OR emergency at client location.
• Facilitate admin support and Clothing Equipment / material support/ PPE required for guarding operations.
• Meet the client regularly to maintain liaison, improve relations, mitigate crises and above all meet the client's requirements.
• After a complaint is resolved, always check back from the client whether the issue is resolved to client’s satisfaction.
• In collaboration with the Branch Head, develop and maintain relationships with emergency responders but are not limited to, country law enforcement, fire specialists, and medical first care providers.
• The zone manager will maintain under mentioned registers at branch level:

Ø Leave Register.

Ø Missing & Rejoin Register.

Ø Manpower State Register.

Ø Clothing and Equipment Register.

Ø ID deposit and issue Register.

• Ensure post items are in place and maintained.
• Monitor average work hours of all guards to see that OT is evenly distributed and strictly ensure that no corrupt practices take root in allocating OT or leave.
• Responsible for Security Personnel Barrack Management.
• Ensure compliance with the G4S Ethics Code at the branch level.
• Ensure compliance with Health and Safety guidelines specially fatigue management.
• Maintain client payment records for the purpose of identifying defaulting clients whose services may be discontinued if bills become overdue by 60 days.
• Guards skills enhancement based on emerging client expectations.
• Monitor the state of turnover rate, Overtime, vacant hour etc.
• Conduct motivation talks as deemed appropriate to keep the guards focused on their job.
• Leave plan to endeavor that guard can go on leave during his/her emergency.
• Eliminate false billing / false duty roster.
• Any other jobs as assigned by Line Manager time to time.