Customer Support Specialist (100% Remote) at Powerprozesse | chakrie

Requirements

Native or fluent German — written and spoken (essential)
Experience in customer support, ideally in a SaaS, IT or helpdesk environment
Tech-savvy and comfortable learning new software quickly — you don't need a manual for every tool
Structured, reliable, and able to manage multiple open cases at once
You work autonomously and take full ownership of your tasks
Bonus: Hands-on IT experience of any kind — whether it's scripting, automation, self-hosted tools, web apps, Linux, or server administration. If you can fix things yourself instead of just passing them on, that's a huge plus
Native or fluent German — written and spoken (hard requirement)
2+ years of experience in customer support, ideally in a SaaS, IT or helpdesk environment
Tech-savvy and comfortable picking up new software quickly — you don't need a manual for every tool
Technical understanding and strong problem-solving skills — you find solutions, not just workarounds
You work autonomously and take full ownership of your tasks
Comfortable working under performance pressure
Quick on the uptake and a disciplined approach to your work
Bonus: Hands-on IT experience of any kind — scripting, automation, self-hosted tools, Linux, web apps, server administration. If you can fix things yourself instead of just passing them on, that's a big plus

Originally posted on Himalayas

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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