Customer Support Executive at WebP IT Solution | chakrie

Requirements

6 months - 1 year

Respond to customer inquiries via phone, email, live chat, and social media.
Provide support regarding software products and services.
Troubleshoot basic technical issues and escalate complex problems to the technical team.
Maintain accurate records of customer interactions and support tickets.
Follow up with customers to ensure timely issue resolution.
Assist customers with product onboarding and usage guidance.
Collect customer feedback and report recurring issues to management.
Coordinate with development and sales teams to improve customer satisfaction.
Ensure service level agreements (SLAs) are maintained.
Prepare daily and monthly customer support reports.

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Everything else on this page, kept up to date and available to every member of Chakrie at no cost at all.

Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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