Customer Success Engineer_CDMX at Agora | chakrie

Requirements

Experience in Developer Support, Solutions Engineering, or Developer Advocacy
Public speaking experience (meetups, workshops, tech talks, webinars)
Experience with AI-related technologies such as: Speech-to-text / text-to-speech, Conversational AI systems
Familiarity with cloud platforms (AWS/GCP/Azure)
Understanding of audio/video media concepts (codec, bitrate, jitter, latency)

Working Model

This position is remotely working. Work from home.
Work closely with a global support and engineering team.
Expected to spend part of the time on external developer engagement and events.
Strong interest in Large Language Models and modern AI application development
Familiar with LLM application patterns, such as agents, prompt engineering, RAG.
Solid understanding of networking fundamentals (TCP/UDP, NAT, firewall)
Experience with at least one platform: iOS, Android, Web (JavaScript/WebRTC), or backend (Node.js/Java/Python/Go)
Ability to read logs, debug SDK/API integrations, and reproduce technical issues
Comfortable building small demos or scripts to validate technical scenarios
Excellent communication skills in English — able to explain complex technical topics in a clear and engaging way.
Enjoy speaking with developers, whether 1:1, in small groups, or at community events.
Passionate about learning and exploring new technologies, especially in the AI space.
Comfortable representing the company in external technical settings.
Strong sense of ownership, curiosity, and a proactive attitude.

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Everything else on this page, kept up to date and available to every member of Chakrie at no cost at all.

Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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