Customer Experience (CX) Analyst at Trident | chakrie

Requirements

Bachelor’s degree
3+ years of experience in Data Analytics, CX Analytics, or Revenue Operations (RevOps)
Hands-on proficiency with SQL, Excel or Google Sheets, and Python or R
Experience with CRM analytics tools (such as ActiveCampaign), call center analytics tools (such as Vonage), and data visualization tools (such as Tableau or Power BI)
Experience building retention or churn models, including early-warning retention modeling
Experience designing or managing an NPS measurement and analytics framework
Experience presenting analytics insights and recommendations to executive leadership
English proficiency
Legally authorized to work in the Philippines
Available to work aligned to US Central Time (CT) business hours
Reliable high-speed internet, headset suitable for remote calls, and a quiet workspace for remote work
Bachelor’s degree in Marketing or Analytics
Experience in SaaS, Insurance, or Fintech industries
Experience working with OKRs (setting, tracking, or reporting)

Responsibilities

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Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

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Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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