Client Success Manager

• You are the strategic nerve center of every client relationship. Your job isn't to do everything; it's to make sure the right things happen.
• You lead strategy and drive execution. You proactively align digital roadmaps with client business goals, facilitate quarterly planning that creates real clarity, and translate direction into sequenced sprint plans that internal teams can act on immediately, keeping momentum high across every account.
• You own quality. Every deliverable that goes out under your watch reflects your standards. You review, refine, and push for better because you genuinely care about the work and what it represents.
• You manage the business. You protect account profitability, surface scope changes early, and handle renewal conversations proactively. Healthy margins and client confidence aren't accidents; they're outcomes you own.
• You develop the people around you. You coach functional specialists, strengthen team capability, and build a delivery organization that gets better over time.
• You build relationships that last. You go beyond the project. You create trust, connection, and resilience that keep clients confident even during challenges.

This job is for you if:

• 💼 3+ years in Client Success, Account Management, or strategic marketing roles (ideally in a digital agency).
• 🍽️ Experience with restaurant, hospitality, or multi-location franchise brands.
• 🧠 You think strategically. You connect content, marketing, and relationships to business outcomes.
• 📊 You're fluent in multi-channel content strategy, audience segmentation, and campaign planning.
• 🧭 You're comfortable leading strategy while coordinating cross-functional teams.
• 📋 You're organized and detail-oriented across multiple clients, timelines, and priorities.
• 🤝 You're an excellent communicator who builds trust and navigates complexity with confidence.
• 🛠️ You work comfortably with tools like HubSpot, Notion, Asana, or Monday.com.
• 🤖 You use AI tools (ChatGPT, Claude, Gemini) not fear them.
• 🗣️ Strong speaking and writing skills in English (C1+).

Bonus points if you:

• Have written conversion-focused copy for ads, landing pages, or email campaigns
• Have experience supporting QSR, fast-casual, or franchise brands
• Comfortable using analytics tools (Google Analytics, ContentSquare, or equivalent) to measure performance and optimize strategies.
• Speak French (not required, but definitely a plus)