Client Relationship Officer (CRO)

• HSC

• Minimum HSC / Higher Secondary Certificate completed.

• Candidates with higher academic qualifications are also encouraged to apply.

• At most 2 years
• The applicants should have experience in the following business area(s): Hospital, Physiotherapy center

• Age 20 to 32 years
• Only Female

• Up to 2 years of relevant experience in Customer Service, Call Center, Client Relationship, Telemarketing, Customer Support, or similar roles will be preferred.
• Freshers with strong communication skills and a willingness to learn are encouraged to apply.
• Must be confident in telephone and online client communication and comfortable with inbound/outbound calls, follow-up, CRM, and data entry.
• Should be polite, patient, empathetic, professional, responsible, punctual, and organized.
• Must maintain client confidentiality and be comfortable working in a team and following organizational procedures.
• Candidates living near Dhanmondi, Shongkor, Mohammadpur, Lalmatia, or nearby areas may find the location convenient.

Skills Required

• Strong Bangla and English communication, interpersonal, client-handling, active listening, and empathy skills.
• Candidate must have their own Laptop & Smartphone.
• Inbound & outbound call handling, telecommunication, call center operation, telemarketing, customer service, and customer support.
• Client relationship management, follow-up, online advertisement lead handling, and customer query handling.
• Basic CRM knowledge, accurate data entry, and good working knowledge of Microsoft Excel and Microsoft Word.
• Basic computer/internet proficiency, teamwork, coordination, and the ability to communicate calmly in sensitive situations.