Channel Partnerships Manager

• Direct experience working with leading General Agencies such as CRC/BenefitMall, Warner Pacific, AmWins, Kistler Tiffany, or similar national and regional GA organizations.
• Experience managing broker or General Agency relationships within the employee benefits or health insurance industry.
• Proven success leading operational initiatives, implementing scalable partner programs, and driving process improvements.
• Experience creating SOPs, operational documentation, and partner enablement materials that support organizational growth.
• Strong understanding of broker distribution models, General Agency operations, commissions, and partner lifecycle management.
• Experience collaborating across Sales, Operations, Finance, and Customer Success to execute strategic partner initiatives.

What to expect

We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:

• 30 minute video meeting to talk through your background and interest in Thatch
• 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
• 30 minute video meeting to meet 3-4 members of the team
• 30 minute video meeting with the department leadership to review problem solving and strategy
• 30 minute video meeting with one of our founders to discuss your approach to culture and our operating principles

• 5+ years of experience in partner operations, channel management, project management, or relationship management within the employee benefits, insurance, or HR technology industry.
• Strong operational mindset with demonstrated experience building scalable processes and managing complex cross-functional initiatives.
• Exceptional organizational and project management skills with the ability to manage multiple priorities simultaneously.
• Experience developing and maintaining Standard Operating Procedures (SOPs), process documentation, and operational playbooks.
• Strong relationship management skills with experience supporting brokers, General Agencies, carriers, or strategic partners.
• Excellent written and verbal communication skills with the ability to collaborate across multiple teams and organizational levels.
• Highly detail-oriented, proactive, and comfortable working in a fast-paced, high-growth environment.
• Experience using CRM systems, project management tools, and operational reporting to manage partner programs.