Call Center Sales Intake Specialist (Guatemala) at Ovation Law Firm | chakrie

Requirements

Strong English communication skills (C1 level), both verbal and written.
Fully bilingual, fluent in both English and Spanish, with the ability to seamlessly support callers in either language.
At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment.
Exceptional verbal communication skills with the ability to mirror a caller’s tone, demonstrate empathy, and build rapport quickly.
Sales-minded approach focused on educating callers and guiding them toward taking action on their personal injury matter.
Tech-savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms simultaneously.

The following experience is helpful but not required for success in this role:

Personal injury intake experience.
Experience with Salesforce.
Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace.
Must have a laptop or desktop computer with a minimum of 16GB RAM and an Intel Core i5 processor or higher.
Must have a stable internet connection with a minimum speed of 25 Mbps.
Available to work U.S. business hours.
Willingness to use time-tracking software.

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Everything else on this page, kept up to date and available to every member of Chakrie at no cost at all.

Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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