Business Systems & Implementation Manager (Remote - India) at Ovation Law Firm | chakrie

Requirements

5+ years of experience in business systems, business analysis, project management, operations, or related roles.
Hands-on Salesforce administration and configuration experience.
Hands-on experience with Five9 or similar CCaaS/contact center platforms.
Experience leading cross-functional projects from requirements gathering through deployment.
Strong understanding of CRM systems, contact center operations, workflow automation, and reporting.
Ability to translate business requirements into technical solutions.
Experience building reports, dashboards, and operational analytics.
Excellent communication, organizational, and stakeholder management skills.
Salesforce Administrator Certification.
Salesforce Advanced Administrator Certification.
Five9 Administration experience.
Experience with legal intake, personal injury, lead generation, sales operations, or call center environments.
Experience with APIs, integrations, ETL processes, and data flows.
Experience with SQL, BigQuery, Looker Studio, Power BI, or Tableau.
Agile, Scrum, PMP, Lean, or Six Sigma experience.

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Everything else on this page, kept up to date and available to every member of Chakrie at no cost at all.

Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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