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Key Responsibilities:
We are looking for a Business Operations Analyst who enjoys solving business problems using data and technology.
Key Responsibilities:
Business Performance Analytics
Analyze business sales, transactions, customer behavior, and operational KPIs
Identify trends, operational bottlenecks, and growth opportunities
Build dashboards and recurring performance reports
Monitor business health metrics and operational performance
Present actionable, data-driven recommendations to internal teams and business partners
Business Requirements Analysis
Meet with business partners to understand their workflows, challenges, and operational needs
Gather, document, and prioritize business requirements
Translate business requirements into clear functional specifications
Coordinate with Product and Engineering teams to ensure successful implementation
Validate delivered solutions against business expectations before release
Customer Operations & Onboarding
Manage onboarding and platform setup for new business partners
Configure business profiles, products, services, and operational settings
Ensure data accuracy, completeness, and consistency
Support customers during operational changes and feature rollouts
Provide guidance to help businesses successfully adopt the platform
Data Quality & Process Improvement
Audit customer data for consistency and accuracy
Identify repetitive operational challenges and recommend automation opportunities
Improve internal processes using operational insights and data
Maintain documentation, SOPs, and operational guidelines
Continuously recommend improvements to enhance customer experience and operational efficiency.
What We're Looking For
Required Qualifications
Bachelor's Degree in Computer Science & Engineering (CSE)
6 months to 1 year of professional experience in Business Analysis, Project Management, Customer Success, or a related role
Strong analytical and problem-solving skills
Ability to work with both technical and non-technical stakeholders
Comfortable working in a fast-paced startup environment
Technical Skills
We're looking for someone who enjoys working with data and solving business problems
Experience with - Microsoft Excel (Pivot Tables, XLOOKUP, Power Query)
Data analysis using real business datasets
Breaking down ambiguous business problems into structured solutions
Communicating effectively with non-technical stakeholders
Basic understanding of Software Development Life Cycle (SDLC)
Requirements gathering and documentation
Location: Mohakhali DOHS, Dhaka
Employment Type: Full-time
Compensation: BDT 15,000-20,000/month
Experience: 6 Months – 1 Year
Education: Bachelor's Degree in Computer Science & Engineering (CSE)
How to Apply
Please send your CV to contact@zoloinc.com
Along with your application, include a short (5–7 line) example describing a business or operational problem you analyzed and how you would approach solving it using data.
Other benefits are as per company policy.
Work at office
Full time
Banani, Dhaka
Applications for this job are handled on the company's own website.
Zolo Inc. is a Dhaka-based B2B saas product company building business intelligence tools for SMEs. We turn business data into clear, actionable insights helping business owners make smarter decisions, faster.
এই চাকরির জন্য বিজ্ঞাপনদাতা ব্যক্তি/প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে কিংবা নিয়োগ প্রক্রিয়া চলাকালীন কোন প্রকার হয়রানিমূলক (শারীরিক/মানসিক) আচরণ করলে অতিসত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য কোন ব্যক্তি/প্রতিষ্ঠানকে অর্থ প্রদান করবেন না। চাকরিকালীন কোন প্রকার হয়রানির (শারীরিক/মানসিক) সম্ভাবনা থাকলে সেখানে জয়েন করবেন না। কোন প্রকার অর্থ লেনদেন বা নিয়োগদাতা কর্তৃক হয়রানির দায়িত্ব Chakrie বহন করবে না।
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