Bilingual Call Centre Agent (Spanish-English) | EST Hrs - Remote at ISTA Personnel Solutions | chakrie

Requirements

Exact shift times will depend on the campaign and may change in line with U.S. daylight savings time.

You will be required to work on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
A fixed fibre line with a minimum speed of 25 Mbps upload and 25 Mbps download and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Work Environment: This is a fully remote working role.
Fluency in both Spanish and English, spoken and written, is mandatory.
Grade 12 / Matric or equivalent.
Previous call centre, contact centre or customer-service experience.
Previous experience assisting customers telephonically.
Excellent spoken and written communication skills.
Clear, professional telephone communication.
Strong listening, questioning and customer-service skills.
Good computer literacy and the ability to work across multiple systems.
Strong attention to detail and accurate data-capturing skills.
Ability to remain calm and professional when dealing with difficult or urgent calls.
Reliable attendance and strong schedule adherence.
Ability to work independently in a fully remote environment.
Full flexibility to work 24/7 rotational shifts, including days, evenings, nights, weekends and public holidays.

Advantageous Experience:

Experience in any of the following will be beneficial:

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Everything else on this page, kept up to date and available to every member of Chakrie at no cost at all.

Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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